Nancy H.’s parents were coming to move in with her in her multi-level home.
In order to prepare for their arrival, Nancy needed to make some significant changes to her guest bathroom. Having heard great things about Case Design and doing some research online, she decided to hire the firm to complete a bathroom remodel.
Nancy was assigned a Project Designer and a Project Manager who guided her through the process of choosing materials for the space, including a special safety railing for her parents’ new bathroom. As the remodel was underway, Nancy began to add more projects to her plate, and she wanted these updates to be special. Over the course of almost two years, Nancy and her Case team completed a major overhaul of her home. The remodel included changes to her staircases, carpets, kitchen, garage, ceilings and walls.
Remodeling a home is not always easy for contractors or clients. Watching the many changes her home was undergoing, Nancy, on occasion, became nervous. The Project Designer “calmed [her] down” by involving her in every single step of the process and adjusting designs and switching out materials as needed. “I am very hands on,” Nancy said, “and they were very patient with me and all my questions.”
The best part of the process for Nancy was having such an attentive team. “My Project Designer came to hardware stores with me to talk me through the design elements for my projects. That’s not typical of a contractor firm and I couldn’t do it alone. With the individualized service that you get from Case, the price is really worth it,” she explained.
Nancy’s designer helped her achieve the special look she desired and was “accommodating and friendly” throughout the extensive process. During construction Nancy said the electricians, plumbers and other Case team members were not disruptive and she enjoyed having them around. “After that long, I really got to know everyone very well. They got used to me asking questions while they were working and didn’t mind.”
Our self-proclaimed “hands on” client Nancy ended up with a beautiful space and is now enjoying it with friends and family. “We love everything. I don’t think there is a day that goes by that we don’t think, ‘How beautiful is all of this?’” Nancy says that she would recommend hiring Case Design to her friends, and is also hoping to come back for another remodeling project.
As we congratulated Nancy on her great remodel, she congratulated us on receiving the 2013 National Capitol Business Ethics Award from the National Capital Chapter of the Society of Financial Service Professionals. “My Case team was very attentive and did a great job. It’s terrific that they won!” Satisfied clients like Nancy help us earn these great honors. Thank you, Nancy!
Think you’re ready to have your own Case Design remodeling experience? Contact us at 202-556-2273. Our team is waiting to hear from you!